Refund, Exchange & Cancellation Policy
Thanks so much for joining the Live Your Message community.
Online Training Programs
You can rest assured that your online transactions with us are completely secure.
Once you join is in one of our signature programs — Message to Money, Call to Adventure, Hidden Story Power, Personal Brand Power, and the Superhero Pack — you will immediately be sent an electronic receipt and confirmation via email that includes details on how you can get started right away.
We stand 100% behind the products we offer and have the following Guarantees in place:
•Message to Money LIVE – We don’t offer refunds on tickets for Message to Money LIVE — but we offer transfers to future events and credit on any product purchase with Live Your Message or Superhero Summits.
•Call to Adventure – Because of the nature of this program, we don’t offer ANY refund or return. Unlike other business programs & info-products where you’re left to “figure it out”, this course is taught live, and Marisa puts in 15+ hours of her personal time to guide you through the art and science of finding your unique Superpower and building a business around it. The process is inherently challenging, and at times may not be fun or pleasant to work through. We understand that it’s sometimes easier to request a refund and not deal with this stuff than face old wounds and baggage. But we believe in you, and we have made a commitment to guiding you through to the other side, where you’ll discover and fully step into your superpower and begin to build a thriving business that gives you the 4 critical business elements: purpose, profit, passion and play.
•Your Website in a Weekend – 1 year full refund, plus $1,000 extra back results guarantee. Try us out at absolutely no risk for a full year. Implement what you learn from this program, and if you don’t see a measurable improvement in your “bounce rate” or “opt-in rate” (which could be worth thousands to your bottom line), then just let us know and we’ll refund your investment in this program AND cut you a check for $1,000 to pay for your time! Simply provide us your website URL when you order so we can take a snapshot of the “before” part of your before-and-after journey! To qualify for this outrageously confident guarantee, we ask that you have analytics running on your website before purchase and allow us verify your results independently. If you’re starting fresh, and building a completely new website, then our guarantee still stands! Implement what we teach you and install analytics, and if you see no results after implementing our strategies then we’ll send you that big fat check for $1,000.
•Message to Money – 60-Day 100% Satisfaction Money Back Guarantee
•Hidden Story Power – 30-Day 100% Satisfaction Money Back Guarantee
• Personal Brand Power – 30-Day 100% Satisfaction Money Back Guarantee (guarantee period will start when the program begins on December 2, 2013 or 30-days after you purchase, whichever period is longer)
• Author, Speaker, Coach Superhero Pack, Online Business Superhero Pack, Traffic Superhero Pack, Video Superhero Pack & Social Media Superhero Pack – Due to the nature of these products (multi-speaker event replays), there is no money-back guarantee offered on these. All purchases are FINAL.
Please note, that if you invest using a multi-pay or payment plan and you decide to stay in the program, you are responsible for completing your monthly payments. If your credit card lapses, we will reach out to you and give you a 14-Day Grace Period to send us your new information. If you do not get your information up-to-date during that grace period, program access will be suspended.
Please feel free to contact us anytime if you have any questions or concerns.
Live Your Message
11209 National Blvd. #199
Los Angeles, CA 90064
Phone: (323) 825-1085
Coaching & Consulting
If you are not completely satisfied with your investment, you may request a refund on unused coaching time. (It is rare, but it does happen that a coach and client may be ill-matched and it is best for both parties to go their separate ways.)
But unfortunately, there are no refunds on Coaching and Consulting, because once we spend our time with you, we can’t get it back. We cannot guarantee results in a coaching or consulting relationship because results depends on your openness to being coached and your willingness to do the work.
Upon providing deposit or full program payment you are authorizing Live Your Message to process your payment. Upon approval of your application, you are responsible for full payment of fees for the program. No refunds will be issued if you are accepted into the program and all installments must be paid on a timely basis.
Finally, a great deal of energy, time, thought and heart goes into preparing for and being present on our calls together. If you’re late for your appointment, you lose that time. If you don’t show, you’ll still be charged in full. In turn, we promise to honor our appointments, and be on time as well.
Full terms and conditions can be provided by emailing firstname.lastname@example.org.