2025 Experience Product Masterclass

Terms & Conditions of Purchase

Congratulations on taking a huge step toward the future of your business by deciding to join the 2025 Experience Product Masterclass (“EPM”).

As we get started, there are a few details we need to “cross the T's and dot the I's” on (as they say).

In this document, you'll find our Terms & Conditions of Purchase and the details for our Make Your Money Back Guarantee. We know it's lots of information and it's important that you have all the deets!

Among other things, these Terms contain important disclaimers and requirements for handling any disputes by arbitration. Please read this document carefully.

Acceptance of Terms

1. By agreeing to these EPM Terms & Conditions of Purchase Agreement (the “Agreement”), you agree that this automatically becomes a binding contract between you and Live Your Message (the “Company” or “we/us”), and applies to your participation in EPM (the “Program”).
2. You're acknowledging that you've read, agreed to, and accepted all of the terms and conditions contained in this Agreement. We’ve carefully designed the Program to provide you with the key training, implementation practice, and resources you need to be as successful as possible -- so it’s really important to fully follow all of the Program’s terms and understand key disclaimers.

Payment of Tuition

3. No Refunds. You authorize the Company to charge your credit or debit card for six (6) monthly installments or one full payment for the amount specified on your onboarding receipt.
4. Your Program will begin in October 2025, provided that your first monthly installment or full payment is complete. The Program will run for three (3) consecutive months.
5. If you choose the Payment Plan, your subsequent 5 (out of 6 total) payments will be processed every 30 days. For EPM Alumni, your subsequent 2 (out of 3 total) payments will be processed every 30 days.
6. If you choose to Pay In Full, the full balance is due within 30 days of paying the deposit to secure the full-pay discount.
7. THERE ARE NO REFUNDS. ALL SALES ARE FINAL. You agree that you're responsible for full payment of all Program fees for the entire duration of the Program, regardless of whether you actually attend or complete the Program, and regardless of whether you have selected a lump sum or payment plan.
   
   To further clarify, no refunds will be issued, and all monthly payments must be paid on a timely basis. Payment date adjustment requests will be considered up to two (2) times during the duration of the Program as long as you contact us at least 3 business days before your next payment is set to process.

Late Payments

8. If a payment is more than three (3) days late, your access to all Program training, resources, and Sessions will be suspended until you bring your account up to date.

Privacy Notices and Intellectual Property

9. We respect your privacy and must insist that you respect the privacy of fellow Program participants. You agree not to violate the publicity or privacy rights of any Program participants. We respect your confidential and proprietary information, ideas, plans, and trade secrets, and must insist that you respect the same rights of fellow Program participants and of the Company.
10. All materials shared with you as part of the Program are being shared under the copyright, trademark, and intellectual property of the Company (“Company IP”) and are for your personal use only, so long as you're part of the Program, and your account status is fully up to date, and you are complying with all laws. Company IP includes our name, logo, Program content, our website domain, and all materials available therein. Company IP may not be shared, duplicated, or incorporated into any of your own teachings without advance written approval of Company. If you want to make a request under the Digital Millennium Copyright Act (“DMCA”), contact us as outlined below.

Student Guidelines/Prohibited Activities

11. Live Your Message is committed to providing a learning environment free of harassment, discrimination, and disrespect. We expect all participants to behave in a respectful manner and not to disrupt the experience of others.
12. Program participants may not show any nudity or explicit images of themselves or others during any Program interactions, whether accidentally or intentionally.
13. To prioritize student privacy and protection, Live Your Message limits the use of Zoom note-taking tools, such as Otter.AI, Fathom, or similar apps specifically designed for recording and note-taking during Zoom calls. These tools are only permitted for use by students during private, one-on-one sessions conducted via Zoom.
14. Live Your Message reserves the right to remove any note-taking tools being used outside of private, one-on-one sessions.
15. The Company reserves the right, at its sole discretion, to limit, suspend, or terminate your participation in the Program -- without offering any kind of refund -- if you violate any part of this policy.
16. You agree that the Company may, at its sole discretion, terminate this agreement and limit, suspend, or terminate your participation in the Program without refund or forgiveness of outstanding monthly payments if you become disruptive, difficult to work with, if you fail to follow the Program guidelines, or if you negatively impact the participation of Program instructors or participants in the Program in any way. If you and we have a disagreement about any aspect of the Program, we will do our best to work things out with you, but you agree that our determination of whether you have fully complied with all of the Program’s conditions and requirements is determinative. We have the right to make this determination at our sole discretion.

Important Disclaimers

17. The Program instructors and staff are not qualified to provide legal, tax, accounting, financial, medical, or psychological advice or advice on the regulations of your specific industry or country -- and the information provided to you by the Program instructors is not intended as such. Company is not responsible for any loss or damages, financial or otherwise, injury or death that occur from the Client's participation in the Program.
18. While we believe that the principles taught in this Program can be applied in any industry, it's the student's responsibility to know and understand the regulations governing their industry and how they may affect the Program's application.
19. You are responsible for your business. Neither Company nor any of its affiliates, partners, or employees is able to give legal advice about whether this Program will apply to your industry. Because of our financial investment in each student and the value of our materials that are part of the Program, we're unable to offer any refunds or guarantees if, after purchase, you're unable to use the Program in your industry.
20. Each individual's success depends on many factors, including their background, dedication, desire, and motivation. You acknowledge that, as with any business endeavor, there's an inherent risk of loss of capital.
21. Specifically, you knowingly assume the inherent risks of using the Program. There are no guarantees as to the Program’s results at any time or of the Program generating profits. Company does not, and cannot, guarantee specific results or success -- including, without limitation, economic success -- as a result of your use of the Program. Company makes no promise or representation that you will make a certain amount of money, or any money, or that you will not lose money, as a result of using this Program. Any earnings, revenue, or experiences shared with the Program are based on actual individual results and are not intended as a representation or promise of your results. You should use your own due diligence. Further, Company bears no responsibility for evaluating the content or accuracy of, and does not bear any liability or responsibility for, any third-party materials or websites, or for any of their other materials, products, or services.
22. Although this rarely happens, Company reserves the right to change or modify Program deliverables, including bonuses, training, content, facilitators, guests, dates, times, and locations. In the event of an illness or emergency, we reserve the right to reschedule any of the published dates.
23. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING: ALL WARRANTIES ARISING BY OPERATION OF LAW OR OTHERWISE, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, NO ENCUMBRANCE, OR TITLE, OR WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICES. WE DO NOT WARRANT THAT THE PROGRAM, WEBSITE, OR SERVICES WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS OR THAT YOUR ACCESS TO THE SAME WILL BE UNINTERRUPTED OR ERROR-FREE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE TO YOU FOR ANY CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST CONTENT OR OTHER DATA, PROPERTY DAMAGE, PERSONAL INJURY, ECONOMIC LOSSES, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER FORM OF LOSS, DAMAGES, OR EXPENSE ARSING OUT OF OR IN CONNECTION WITH THE PROGRAM, WEBSITE, OR SERVICES, OR FAILURE TO MEET ANY DUTY, INCLUDING GOOD FAITH OR REASONABLE CARE. THESE LIMITATIONS APPLY REGARDLESS OF FORESEEABILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS OR LIMITS OF LIABILITY, SO THE ABOVE DISCLAIMERS AND LIMITS OF LIABILITY MAY NOT APPLY.

Arbitration First Source for Conflict Resolution

24. If a rare occasion occurs where there is an unresolved dispute, you agree that it will be resolved exclusively by binding arbitration conducted in or closest to Austin, Texas or the location of your residence, governed by Texas law, with the arbitration conducted under the rules of JAMS (www.jamsadr.org) on an individual basis only, and this provision governed by the Federal Arbitration Act. This means you waive your right to a jury trial and to bring a class action. You and we will pay the cost of the arbitration equally.
25. ANY DISPUTE OR CLAIM BETWEEN YOU AND US RELATING TO YOUR USE OF THE PROGRAM, OUR WEBSITE, PRODUCTS, OR SERVICES, OR THIS AGREEMENT OR PRIVACY POLICY, MUST BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION. Without this Arbitration Agreement, you would have the right to sue in court with a jury trial. All claims, remedies, and defenses will remain available. Each of us will participate in choosing a neutral arbitrator using the process in the JAMS Streamlined Rules. The arbitrator’s award will consist of a written statement explaining the arbitrator’s decision on each claim. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so.
26. There are things an arbitrator cannot do, like order a party to act or stop doing something -- this is known as “equitable relief.” Either one of us can go to court and seek equitable relief, including by filing a motion to compel the other party to honor this arbitration agreement. However, you and we agree that the only courts where we will seek equitable relief or small claims, or other proceedings are the courts located in or nearest to Austin, Texas. This exception does not waive our arbitration agreement.
27. You and we agree that we will only file claims against each other individually and not as a plaintiff or class member in a representative proceeding. THIS MEANS CLASS ACTIONS ARE NOT ALLOWED. However, if numerous substantially similar claims are filed against either you or us by multiple parties (i.e., more than three) within a six-month period, either party may elect to proceed under JAMS’ Mass Arbitration Procedure and Guidelines, which election will be binding on all parties.

Governing Law

28. This Agreement shall be governed by and construed in accordance with the laws of the State of Texas without reference to any principles of conflicts of laws, which might cause the application of the laws of another state. Any action instituted by either party arising out of this Agreement, if falling outside the arbitration agreement above, shall only be brought, tried, and resolved in the applicable federal or state courts in Texas.

Miscellaneous

29. You may not assign or transfer this Agreement without prior written permission from Company; Company may assign or transfer this Agreement upon notice to you.
30. Each party had the opportunity to rely on legal advice from counsel and fully understands the terms of this Agreement.
31. This Agreement represents the complete and exclusive statement of the entire agreement and supersedes all prior and contemporaneous promises and agreements between the parties regarding this subject matter.
32. No breach of any provision of this Agreement shall be deemed waived unless the waiver is in writing and signed by both parties.
33. This Agreement shall be binding upon and inure to the benefit of each party and its respective executors and administrators.
34. This Agreement may be executed by electronic signature and in counterparts.
35. Neither party shall be responsible for any failure to perform a duty (other than a duty to pay) beyond its reasonable control, including, without limitation, wars, strikes, fires, pandemics, or interruptions in telecommunications or internet services.
36. This Agreement is severable. Should any provision of this Agreement be determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from this Agreement, and such determination shall not affect the validity and enforceability of any other provisions.

Media Release

Because we provide replays of all our Live Virtual Trainings and Coaching Pod Calls, the Terms and Conditions of Purchase also include a Media Release.

You agree to grant permission to the rights of your image, likeness, and sound of your voice as recorded on audio or videotape, as well as your name, experience, and any testimonial or review you submit, without payment or any other consideration, as part of this Agreement. You understand that your image and content may be edited, copied, exhibited, published, or distributed, and waive the right to inspect or approve the finished product wherein your likeness appears. You grant Company a perpetual, fully paid-up, worldwide, irrevocable, assignable license to distribute, use, publish, copy, and exploit, in any medium, the foregoing, for commercial or other lawful purposes related to Company or the Program, including advertising and marketing. You affirm that any representations that you have made in any testimonial or review are accurate, non-misleading, and supported. You release the Company and its partners, owners, agents, and representatives from any and all liabilities, losses, damages, expenses, claims, settlements, or judgments of any kind, now known or later discovered, relating to use of the foregoing.

Additionally, you waive any right to royalties or other compensation arising or related to the use of my image or recording. You also understand that this material may be used in diverse educational settings within an unrestricted geographic area.

Photographic, audio, video, Zoom recordings or written submissions may be used for the following purposes:

• Educational and/or Online Course Videos
• Marketing Presentations
• Informational Presentations
• Online Advertising & Marketing Materials
• Educational and/or Online Course Videos

By signing this, you understand this permission signifies that photographic or video recordings of you may be electronically displayed via the Internet or in a public educational setting. You’ll be consulted about the use of the photographs, video recording or written submissions for any purpose other than those listed above.

There’s no time limit on the validity of this release, nor is there any geographic limitation or media restrictions on where these materials may be distributed.

By signing this, you acknowledge that you’ve completely read and fully understand the above release and agree to be bound while participating in any and all parts of the Program.

Support

Throughout the Program, our amazing Customer Support Team is here to answer any of your questions, concerns, or tech hiccups. Simply email us at [email protected].

Make Your Money Back Guarantee

Our Make Your Money Back Guarantee states that if you follow the Program timeline and curriculum, use the coaching (per the specifications below) and don’t make your money back during the timeframe of the Program, we’ll reimburse the difference -- up to the total course fee you paid directly to Live Your Message (minus finance fees associated with a payment plan).

Experience Product Masterclass (“EPM”) is a non-refundable and non-cancellable Program, subject to applicable consumer protection laws. That being said, this Guarantee is designed to give you the safety net you need to go all in, take big action, and implement what you learn without fear of “losing your investment.” We believe that if you take consistent action with the right support, you can and will see results.

We’re confident that you’ll make at least your investment back (or more) from your Experience Product® during the Program -- or we’ll PayPal you the difference, up to the total amount you paid.

That means we’re offering a completion-based Guarantee. While we don’t guarantee a specific income or result (because we can’t), we do guarantee that if you meet all the requirements listed below and don’t make your money back during the Program, we’ll cover the shortfall.

By the end of the EPM, if you have fully followed all of the steps we describe in these Terms, you'll have earned back the cost of the Program. And if you don’t, we'll pay you the difference. This Guarantee applies only to the original purchase price of the Program and does not include reimbursement for tools, subscriptions, or third-party expenses used during implementation.

To qualify, you must do all of the following:

• Sign our Guarantee by 11:59pm PT one week from your date of purchase, and no later than 11:59pm PT on October 25th, 2025; link sent to you in an email following purchase.
• Follow the Program’s step-by-step instructions and take action throughout.
• Use the support and coaching resources available to you.
• Complete all of the Guarantee requirements outlined below, including milestone submissions, participation, and documentation.

Please review the guidelines below to make sure you meet our submission criteria.

Who can submit a Guarantee claim?

To be eligible for the Make Your Money Back Guarantee, your account must be in good standing and all payments must be up-to-date as of the final day of the Program.

You can submit a Guarantee claim if you’ve completed all of the following:

1) Completed All Videos and Associated Actions in the MVP Track (Modules 1-3)

To show that you've completed all videos and associated actions, you must:

• Check off the boxes for the MVP Track on the membership site by the official end of the Program (as listed in your course materials).
• Submit your completed Blueprints for:
  • Module 1: Your Profitable Product Idea Blueprint
  • Module 2: Your Idea to Market Blueprint
  • Module 3: Your MVP Launch Blueprint

Submissions must follow the method outlined in the Program and be received by the official end of the Program (as listed in your course materials).

We drop new videos and worksheets twice a week on Mondays and Thursdays. This gives you time to watch the videos and take action before receiving new sessions -- because EPM isn’t just a training Program, it’s an implementation Program. So you're not just watching videos, you're taking action to design, launch, and profit from your very own Experience Product during our time together.

We know from experience -- supporting thousands of students through this process -- what to give you and when, so you have the highest likelihood of success.

Trust the process. Everything is designed for a reason.

EPM can be done in as little as an hour a day, or you can choose to make this your full-time commitment, depending on the scope of the product you choose to design and launch. If you have the minimum amount of time available, you’ll need to work with your Experience Product Success Coach to choose a Product Type you can realistically launch.

2) Attended at least 8 Weekly Coaching Pod Calls

You’ll receive 10 Weekly Group Coaching Pod Calls as part of EPM. To be eligible for the Guarantee, you are required to attend at least 8 of the 10 sessions. We take attendance 10 minutes into each call.

Note: If you are in a regulated profession or face accessibility barriers that limit your ability to attend live coaching calls, please contact us to request an alternative method of participation. Reasonable accommodations may be granted in alignment with our Exceptions & Extensions Policy.

3) Participated in the Weekly Coaching Pod Calls by Asking at Least 2 Questions

Since we can only support you if you engage, you must ask at least 2 questions during your Coaching Pod Calls throughout the Program. Questions must be relevant to the training and your progress.

4) Finished All Program Milestones in the MVP Track on Time

We’ve carefully designed your Experience Product Flight Plan so that your progress is reviewed at key points in the process.

To qualify for the Guarantee, you must have submitted at least a first draft of each MVP Track Milestone by the Milestone due dates, following the instructions provided in the Program materials.

If you experience a medical emergency, tech outage, or require disability accommodations, you may request an extension -- but extensions do not extend your Guarantee deadline unless otherwise specified.

These are the essential Milestones that you need to complete (the MVP Track) to be eligible for the Guarantee:

You must submit your Milestones to your Experience Product Success Coach using the official EPM Milestone Tracking Doc (a private and collaborative Google Doc provided at the start of the Program). To notify your Coach, tag them at their dedicated Live Your Message email address, following the instructions at the top of your Doc.

Your Coach will review your Milestone within 48 hours during the week (or within 72 hours on weekends) -- except for break weeks and holidays -- and will either:

• Approve it with a thumbs-up emoji 👍
• Or comment with suggestions for revision

If revisions are requested, you have 72 hours to make the changes and re-tag your Coach. This process will continue until you receive a final thumbs-up emoji indicating approval.

Some larger Milestones -- like your Mission Possible Statement and Future Self Vision -- may take multiple rounds of feedback and refinement. Going through this process with your Coach will set you up for a more successful launch.

Please note: You must use the EPM Milestone Tracking Doc provided. Custom versions or alternate tracking methods will not be accepted for Guarantee eligibility.

5) Complete Enough Enrollment Conversations to Make Your Money Back

After mentoring over 18,000+ entrepreneurs since 2011, we can tell you that you can’t actually get to where you REALLY want to go in your business without actually TALKING to your ideal customers -- the people you’d most love to serve -- to find out what their pain points are, what they really need help with, and what they’re actually willing to pay you for!

That’s why it’s so important for you to have Enrollment Conversations (with 30+ people). Please see Table 1 – # of Enrollment Conversations Needed to Make Your Money Back in the Addendum to determine the exact number based on your price point.

Each Enrollment Conversation must include a real-time connection (Zoom, phone, in-person, etc.) and a clear presentation of your MVP Offer -- just like we teach you in EPM.

You’ll also need to document your Enrollment Conversations using the process outlined below in the Addendum: Submitting Proof of Your Enrollment Conversations.

Note: If you work in a regulated or confidential industry (like healthcare, therapy, or legal services) and cannot record conversations due to privacy laws -- or if you require disability accommodations -- you may request an alternative documentation method. See Addendum 1 and Exceptions & Extensions Policy for more details.

6) Be Coachable, Respectful & Show a Willingness to Take Action

To get the most out of the EPM -- and to Make Your Money Back -- it’s critical that you exhibit a coachable attitude and a willingness to take action.

If you’re not clear, don’t understand, or disagree with the coaching you receive -- you’re responsible for letting your Experience Product Success Coach know in a respectful manner so you can work together to find a solution that works for you, your market, and your business.

We’re here to help you cross the finish line and confidently click the Mission Accomplished button. But we can’t do that if you refuse or ignore our coaching -- or if you’re unable or unwilling to take action on the Program or the guidance we offer.

If you repeatedly refuse or ignore coaching, or disengage from the program, you will no longer be eligible for the Guarantee.

If you can confidently answer “YES!” to all of the above, then we’ve got you covered.

Submitting Your Guarantee Claim

To claim the Make Your Money Back Guarantee, we ask that you complete and submit the following by your Guarantee Deadline:

• Watch all videos and complete all actions in the MVP Track inside the EPM Flight Deck (aka membership site).
• Complete your MVP Track Milestones on your Milestone Tracking Doc, following the instructions provided above.
• Complete your 3 end-of-module Blueprints and your MVP Launch Plan.
• Keep your shared Google Prospect Tracking Doc up-to-date, showing that you've completed enough Enrollment Conversations to qualify (see Addendum below for details).

If at any point you feel stuck or unclear, just reach out. We’re here to support you every step of the way and make sure you understand the Program’s steps -- and that you and your Coach are aligned.

We’re certain that if you complete every step of the process, you’ll succeed. That’s why we’re taking the risk -- so you don’t have to.

Note on Prospect Tracking Documentation

If you are collecting personal information (such as names, emails, or phone numbers) or recording Enrollment Conversations for the purposes of completing your Prospect Tracking Doc, you are responsible for obtaining explicit consent from each individual in accordance with applicable data privacy laws (including but not limited to GDPR, CCPA, HIPAA and PIPEDA). Live Your Message does not access or store the detailed contents of your Prospect Tracking Doc and assumes no liability for how this data is collected, stored, or shared. Please refer to our Privacy Policy and Exceptions & Extensions Policy for further guidance.

Submitting Your Documentation

All documentation must be submitted using the official Guarantee Claim Form no later than midnight PT at the end of Week 12 of your Program on Monday, February 2, 2026. Submissions will be accepted beginning on Sunday, January 11th, 2026, once you’ve completed the required steps.

If you have any questions about the process, please contact us at [email protected] with “Make Your Money Back Guarantee” as the subject line.

Here's what happens once your claim is submitted:

• Our team will review your submission within 30 days.
• We’ll notify you via email whether your claim has been approved or if additional documentation is required.
• If approved, your refund (up to the full amount you paid) will be processed and sent to your PayPal account within 5 business days.

We’re confident that if you follow every step of this process, you’ll succeed.

But if you don’t get results for some reason -- and you’ve done the work -- we’ll make up the difference.

Either way, you win.

Addendum 1: Submitting Proof of Your Enrollment Conversations

Part I: Sales Math

All the best entrepreneurs know that reaching your sales goals comes down to hitting your numbers. That’s why our goal for your MVP Launch inside EPM is simple:

Make at least 3 sales or earn back your investment.

So what does that actually look like in practice?

You can conservatively expect that at least 1 in 10 Enrollment Conversations will convert into a paying customer. That’s a 10% conversion rate -- and it’s the baseline we use to calculate the minimum number of conversations you’ll need to have.

Now, you might find you’re a natural at this and end up with a much higher conversion rate -- which is amazing! But we always recommend that you underestimate rather than overestimate your conversions, as this approach builds in a failsafe.

That’s why we ask you to plan for a 10% conversion rate, even if your final numbers look better.

And remember: not all conversations happen instantly. On average, it takes about 5 casual "Chats" or Chatterbox Interactions to book one solid Enrollment Conversation where you can make an offer.

Use the chart below to calculate how many Enrollment Conversations and casual Chats you’ll need to have based on your product price point.

Table 1: Number of Enrollment Conversations Needed to Make Your Money Back

Price Point	Sales Needed to Make $2,497	Enrollment Conversations (10x)	Casual Chats (5x Conversations)
$997	3	30	150
$797	4	40	200
$497	6	60	300
$297	9	90	450
$197	13	130	650
$97	26	260	1300

Part II: Documenting Your Campaigns

Our goal is for you to become wildly successful. And to do that, you’ll need to make an offer to enough people using all the tools we’ve provided inside EPM.

As you saw in the table above, your sales target depends on your product’s price point. That means: the higher your price, the fewer sales you need to make your money back. So keep this in mind when choosing your product type, price point, and MVP Launch strategy.

To qualify for the Make Your Money Back Guarantee, you must conduct a minimum number of Enrollment Conversations (aka offers!) based on a 10% conversion rate. See the chart in Part I to calculate your personal target.

To verify this, you’ll need to document your Enrollment Conversations as outlined below.

Enrollment Conversations are defined as any conversation that includes the Closing Pivot (the ask!), as taught in Module 3, Session 11.

This process not only qualifies you for the Guarantee -- it also helps you build a habit that will serve you long after EPM. Because, as Peter Drucker famously said, “You can’t manage what you don’t measure.”

To submit proof of your Enrollment Conversations, you must provide:

• A brief overview of the offer you made, including links or screenshots of your offer (if made via email, social media, webpage, etc.). Note: If your screenshot includes a private message or conversation with another person, you are responsible for ensuring you have that person’s consent to share the image for Guarantee documentation purposes. Do not share personally identifiable information (PII) or private content without permission.
• A list of participants who scheduled or showed up for your Enrollment Conversations, including the date/time and whether or not they made a purchase.
• A recording of at least 3 Enrollment Conversations, showing that you delivered the offer verbally. This can be recorded on Zoom, TapeACall, or another app. Important: You are responsible for obtaining explicit permission to record these calls. Live Your Message will be held harmless for any failure to secure proper consent.
• A screenshot or official statement from your payment processor (PayPal, Stripe, etc.) covering the full timeframe of your MVP Launch.

Following through on every step of this process isn’t just about eligibility -- it’s about setting yourself up for long-term success. And we want you to cross that finish line with confidence... and results.

Prospect Tracking & Data Submission

To qualify for the Make Your Money Back Guarantee, students must maintain and submit a Prospect Tracking Document that includes the number of leads contacted, Enrollment Conversations completed, and offer outcomes. This document must reflect accurate and verifiable data and be shared with the Live Your Message team using the provided template.

We understand that students in regulated professions (e.g., healthcare, therapy, legal) or countries with strict data privacy laws (e.g., GDPR, HIPAA, PIPEDA) may have limitations around sharing personally identifiable information (PII). If this applies to you, you may request a modified version of the Prospect Tracking Doc that allows for summary-level, anonymized data.

To request a privacy accommodation:

• Email [email protected] within the first 30 days of the program. Your request must include a brief explanation of your industry constraints.
• Approved accommodations may include a private tracking doc with anonymized data or alternative verification steps (e.g., metadata, summaries, or peer validation).
• All submissions must still meet documentation and participation requirements to remain eligible for the Guarantee.

Please note that submitting fabricated, incomplete, or unverifiable data -- regardless of privacy accommodations -- will disqualify you from the Make Your Money Back Guarantee.

We recommend storing your Prospect Tracking Doc in a password-protected or access-limited location (such as a private Google Drive folder) and limiting access to only necessary parties.

Legal Considerations

While EPM was designed to be broadly applicable, it’s your responsibility to know the regulations of your profession or industry. For example, therapists, healthcare practitioners, lawyers and other regulated professionals may be bound by privacy laws like HIPAA, GDPR, client confidentiality obligations or marketing restrictions around making claims and using testimonial.

Live Your Message cannot provide legal advice or guarantee the suitability of this Program for any specific industry. We do not issue refunds or provide compensation under the Guarantee if your professional regulations limit your use of EPM.

Additional Guarantee Terms

• You’re not eligible for the Make Your Money Back Guarantee if:
  • You received EPM as a bonus or as part of a bundled offer.
  • You received EPM at a discount as a partner/affiliate/team member or alumni.
  • You accessed the Program through the Elite Curated Track.
• You are only eligible to receive a refund equal to the amount you paid in legal currency. The Guarantee does not cover:
  • Time spent in the Program.
  • Any additional resources, software, ad spend, coaching, or materials purchased separately.
• If you are on a payment plan, you are only eligible for a refund of what you’ve paid to date (less any finance fees).
• The maximum refund amount is $2,497 USD.
• Your account must be in good standing and fully up-to-date with all payments to be eligible for the Guarantee.

This Guarantee is non-transferable and can only be claimed by the original purchaser.

Addendum 2: Bonuses & Third-Party Services

As part of your enrollment in the Experience Product Masterclass (EPM), you may receive access to bonus services and software to support your product creation, launch, and marketing efforts. These bonuses are provided by Live Your Message and/or in partnership with third-party providers. Bonus offerings are non-transferable, non-refundable, and may be subject to change.

1. VIP Upgrade Terms & Conditions

By purchasing the VIP Upgrade for the Experience Product Masterclass (EPM), you are entitled to the following exclusive benefits:

• Priority Access to Coaching: meaning we'll guarantee you'll get one of your top 2 choices of coaching times.
• Priority Access to our Break Week Laser Coach-a-Thons With Marisa.
• Priority Access to Your Done-For-You Membership Site by Xperiencify: meaning you'll be first in line to get your course site built.
• A Private Course Design Strategy Call with your assigned EPM Coach, who will then draft a custom, Done-For-You Curriculum Map of your Experience Product.

Private Course Design Strategy Call and Done-For-You Curriculum Map

• During your Private Course Design Strategy Call, your Coach will work with you to identify the core transformation and learning journey your Experience Product delivers.
• You’ll receive a professional, Done-For-You Curriculum Map within 48 hours of your Call -- outlining your Experience Product structure, module flow, and key milestones for content creation and delivery.
• The Done-For-You Curriculum Map serves as a complete, ready-to-build structure for your Experience Product; a professional guide ensuring alignment between your product vision, audience transformation, and program goals.

Scheduling Your Coaching Call

• You will be eligible to begin booking your VIP Coaching Call starting on November 18, 2025, via a scheduling link sent to you by email as well as provided to you on your EPM Membership Site.
• The call must take place between November 24, 2025, and December 19, 2025, to ensure alignment with the overall program timeline.
• We highly recommend scheduling your call within a week of the scheduling link being dropped. If you wait to book your call and spots get filled up, we're not required to open up additional spots to accommodate you and you. Company will release more than enough spots for all VIPs to book a call and you will be given several reminders to book your call early.
• Please watch the Module 2 Bird's Eye View and Signature System Trainings and map out your Signature System before your Course Design Strategy Call. While the call will not cover these trainings, having this clarity will help you make the most of your session.

Course Design Strategy Call Attendance Policy

• Your Private Course Design Strategy Call is a use-it-or-lose-it deliverable. If you fail to book or attend the session within the specified timeframe, you will forfeit your bonus and will not be eligible for a refund.

Curriculum Map Delivery & Revision Requests

• Your Coach will deliver the custom Curriculum Map via email within 48 business hours following the completion of your coaching session.
• Revision requests are unlimited, and must be reasonable adjustments based on the context and outcome of the Private Course Design Strategy Call, left to your Coach’s discretion.
• All revision requests and communications with your Coach will be conducted within the VIP section of your Milestone Document and over email.
• You are, of course, welcome to revise or adapt the document yourself any way you like once it's delivered.

Other Important Terms

• The VIP Upgrade is non-transferable and non-refundable and must be used in the timeframe specified above.
• The Private Course Design Strategy Call is intended to support the development of your Experience Product in line with the EPM methodology. It does not include additional services such as copywriting, technical setup, or legal/business advice.
• The Done-For-You Curriculum Map is not a fully developed course but rather a high-level structural overview of your Experience Product’s modules, lessons, learning outcomes, and key features. It is a strategic curriculum outline developed by your assigned EPM Coach using the information shared during your Course Design Strategy Call and developed through the use of a proprietary AI system.
• The Done-For-You Curriculum Map is not guaranteed to sell. You will need to continue to follow the EPM trainings and methodologies to initiate conversations and convert prospects into buyers.

If you have any questions regarding these terms, please contact our support team at [email protected]

2. Xperiencify Done-For-You (DFY) Gamified Course Delivery Site

This Bonus includes access to the Done-For-You (DFY) Package, fulfilled by Xperiencify, the platform that hosts your EPM course experience.

Important Notes & Requirements

• This Bonus includes the technical setup of your course delivery site, but not the creation of course content. You are responsible for completing the required mini-course and submitting all necessary course materials (e.g., videos, descriptions, assets, structure) to the Xperiencify team.
• To prepare your materials, you will have ongoing access to a free Xperiencify “sandbox” account where you can explore and prepare your course content. A paid Xperiencify subscription will be required only when you submit your course content and activate the Done-For-You (DFY) service. Acceptable subscription plans include monthly, annual, or lifetime access.
• You must submit your course content and activate the DFY service within one year of the official end date of your EPM program.

Activation Dates

• VIPs can activate this bonus starting November 25th, 2025.
• Non-VIPs can activate this bonus starting December 2nd, 2025.
• Access to this bonus expires on February 2nd, 2027. All students must activate the bonus and begin the process with the Xperiencify team before this date. No exceptions.

Support & Disclaimers

• The Xperiencify team are experts in building courses on the Xperiencify platform, and course builds are typically completed rapidly. However, course size and content can vary significantly, so build and delivery times may differ. The Xperiencify team operates on a first-come, first-served basis for this bonus opportunity.
• For this bonus, the maximum amount of training content you may submit is 25 trainings, with two actions per training. Any content beyond this limit will be your responsibility to add to the course. (The Xperiencify team will guide you on how to do this, if needed.) Alternatively you hire the Xperiencify team to add additional content for you.

Revisions

• Revisions are limited to changes in existing drafted content, actions, experiences, and celebrations. Major changes or additions to course structure, flow, or design are not considered revisions and will be subject to the discretion of the Xperiencify team.
• All coordination, delivery timelines, and support for this bonus are managed by Xperiencify. Xperiencify is a separate company from Live Your Message and Live Your Message is not responsible for any delays, service changes, or outcomes related to the DFY package.
• For DFY activation and support, please contact Xperiencify directly at [email protected].
• This Bonus is non-transferable and must be redeemed by the specified deadline. Use of the DFY service is subject to Xperiencify’s Terms of Service and Privacy Policy.

3. Go Plus (Powered by Go High Level)

As part of EPM, you are eligible for a free trial of Go Plus -- a marketing and automation platform powered by Go High Level and customized by Live Your Message to support your course launch. Go Plus is designed to help you manage leads, automate outreach, and run campaigns during your EPM experience.

Important Notes

• Go Plus is managed and maintained by Live Your Message and Xperiencify. Support is provided by the Go Plus team at [email protected].
• Access to Go Plus is free for the duration of your EPM program. To activate your account, you must provide a valid credit card, even during the free trial period.
• There are no platform credits included with the free trial.
• Students are responsible for any pay-per-use charges incurred during the trial.

Pay-Per-Use Services Include (but are not limited to):

• Email, SMS, and phone call delivery
• AI-generated content and workflows
• Local or toll-free phone number rental
• Calendar booking features
• Other automation or marketing tools have been made available in the platform

Pay-per-use costs are billed through Go Plus’s wallet system. Your wallet may auto-refill using your saved payment method unless adjusted in your billing settings. You are responsible for monitoring usage and managing wallet preferences.

At the end of the program, access to Go Plus will convert to a standard paid plan unless canceled.

Live Your Message is not responsible for billing issues, usage charges, loss due to technical outages, or any feature changes made by Go High Level. Please refer to help.usegoplus.com for onboarding, training, and support documentation.

4. Additional Bonuses

From time to time, you may also receive access to other Bonuses such as live training, software trials, implementation challenges, and partner resources. These Bonus offerings vary by cohort and may change without notice.

• Unless otherwise stated, additional Bonuses are provided "as is" and may be fulfilled by third-party partners.
• Access to Bonuses may be time-limited and non-transferable.
• Students are responsible for meeting any stated participation or deadline requirements in order to qualify.
• Live Your Message is not responsible for the availability, delivery, or functionality of Bonuses provided by third parties.

Bonuses are offered as a value-add to your EPM experience. While we strive to ensure a high-quality Bonus experience, these services are not guaranteed and are not a condition of enrollment.

Addendum 3: Policies

Accessibility Policy

Live Your Message is committed to fostering a learning environment that is inclusive, respectful, and supportive of all students. We understand that individuals may face diverse learning needs and access challenges due to disability, neurodivergence, chronic illness, or other circumstances.

If you experience accessibility barriers that impact your ability to attend coaching calls or complete the Program on the designated timeline, please reach out. We may be able to offer:

• Extended milestone submission timelines (while still aligning with Guarantee deadlines)
• Adjusted participation methods for coaching (e.g., submitting written questions in place of live attendance)

To request accommodations, contact us at [email protected] as early as possible. While documentation is not required, please share your needs clearly so we can work with you to explore reasonable adjustments within the structure of the Program.

We believe that everyone deserves the opportunity to learn and grow -- and we’re here to support your journey.

Exceptions, Extensions & Hardship Policy

At Live Your Message, we get that life doesn’t always follow a predictable timeline. While the Experience Product Masterclass is structured to help you move forward consistently over 12 weeks, we understand that unexpected challenges -- from illness to emergencies -- sometimes get in the way.

This section outlines how we handle deadline extensions and hardship-based cancellation or refund requests, with the goal of supporting you while maintaining the integrity of the program.

Deadline Extensions for Milestone Submissions (No Coaching Extensions)

If you experience a medical or personal disruption during EPM, you may request a brief extension to submit your Milestone work. This does not include continued access to coaching or pod calls, which are only available during the live 12-week cohort.

Eligible reasons for deadline extensions include:

• Medical emergencies or mental health crises
• Family emergencies or bereavement
• Documented platform access issues
• Disability or neurodivergent access needs
• Force majeure events (e.g., natural disasters, war, major disruptions)

What’s Included:

• Additional time to submit Milestones to your Coach within the 12-week window
• Or, in select cases, a late submission allowance without feedback after the program ends.

What’s Not Included:

• Continued access to Coaching, Pods, Zoom calls, or group support after Week 12
• An extension of your Make Your Money Back Guarantee deadline (unless explicitly granted)

How to Request

Email [email protected] with a written request before your original deadline (when possible). We may ask for brief documentation to assess the request.

Addendum 4: Other Terms & Conditions

Graduation & Mission Accomplished Bonuses

To receive your Graduation Bonuses, you must complete all of the actions from the MVP Track and submit your Graduation Story using the "I’m Graduating" button in the Flight Deck, which will redirect you to the story submission page.

To receive your Mission Accomplished Bonuses, you must click the "Mission Accomplished" button in the Flight Deck and submit your Mission Accomplished story, sharing how you launched your Experience Product during the Program.

Important: All Graduation and Mission Accomplished submissions must be received by Monday, February 2nd, 2026.

By default, submitted stories may be featured (in part or in full) in future marketing materials, along with your name and likeness. However, if you wish to keep your story private, you’ll be able to indicate this when submitting your story. Choosing to keep your story private will not impact your eligibility to Graduate or receive your Bonuses.

Note for Regulated Professionals:
If you work in a regulated industry (such as healthcare, therapy, or legal services), it is your responsibility to ensure your story submission complies with applicable privacy and confidentiality laws (such as HIPAA, GDPR, or PIPEDA). You are welcome to anonymize or generalize any sensitive information in your submission. Live Your Message does not provide legal advice and cannot be held responsible for participant submissions that may violate professional standards.

Experience Product® Trademark License

When you graduate from EPM, you’ll also receive a lifetime license to use the term Experience Product® -- a registered trademark with the U.S. Patent and Trademark Office -- to describe your EPM product, program, or service.

This license (valued at $1,000/year) is yours for life -- at no additional cost -- as a reward for completing the program and sharing your experience.

You can use the term Experience Product® in your marketing, course platforms, sales pages, and client materials to describe the product you created in EPM.

You can’t use the trademark to teach, train, or certify others in Experience Products® or The Experience Formula -- including in your own programs, workshops, or publications.

We’ll email you your digital certificate after your Graduation Story is submitted. If you also hit Mission Accomplished, we’ll send you a printed certificate in the mail (so long as you submit your address by the deadline)!

Shipping & Bonus Eligibility

To receive any physical Graduation or Mission Accomplished Bonuses, including your printed certificate:

• You must submit a valid shipping address by the Bonus deadline listed in your Flight Deck.
• Live Your Message isn’t responsible for missed shipments due to incomplete or incorrect addresses.
• International students may be asked to pay additional shipping or customs fees. In some cases, a digital version or alternate Bonus may be offered instead

Force Majeure (Unexpected Events)

We believe in doing everything we can to deliver on our promises -- and we plan ahead to make sure your experience is seamless. But sometimes life throws a curveball.

If circumstances beyond our control prevent us from delivering the Program as intended -- such as natural disasters, public health crises, war, government restrictions, major tech outages (Zoom, Google Drive, etc.), or other unforeseen events such as sickness or death -- we may need to adjust how or when certain parts of the Program are delivered.

If that happens, we’ll do our best to communicate clearly and pivot quickly to get you what you need in an alternative format or timeline. These unexpected events don’t entitle participants to a refund, extension, or other compensation (unless required by law), but we’ll always show up with transparency, flexibility, and a student-first mindset to support you through it.

Agreement Acceptance

By affixing their signature hereto, the undersigned warrants and represents that they are of sound mind and possess the requisite mental capacity to understand and enter into this legally binding agreement. Furthermore, the undersigned hereby affirms that they have carefully read, fully understand, and unconditionally accept all terms, conditions, covenants, and provisions contained within this entire contract and any attached addenda or exhibits. Finally, the undersigned declares that they are at least eighteen (18) years of age or older and are otherwise legally competent to execute this contract.

Live Your Message
3571 Far West Blvd #3026
Austin, TX 78731
[email protected]