Thanks so much for joining the Live Your Message community.
We stand 100% behind the products we offer and here are our refund, exchange and cancellation policies:
•Message to Money LIVE – We don’t offer refunds on tickets for Message to Money LIVE — but we offer transfers to future events and credit on any product purchase with Live Your Message or Superhero Summits.
•Call to Adventure – Because of the nature of this program, we don’t offer ANY refund or return. Unlike other business programs & info-products where you’re left to “figure it out”, this course is taught live, and Marisa puts in 15+ hours of her personal time to guide you through the art and science of finding your unique Superpower and building a business around it. The process is inherently challenging, and at times may not be fun or pleasant to work through. We understand that it’s sometimes easier to request a refund and not deal with this stuff than face old wounds and baggage. But we believe in you, and we have made a commitment to guiding you through to the other side, where you’ll discover and fully step into your superpower and begin to build a thriving business that gives you the 4 critical business elements: purpose, profit, passion and play.
•Your Website in a Weekend – 1 year full refund, plus $1,000 extra back results guarantee. Try us out at absolutely no risk for a full year. Implement what you learn from this program, and if you don’t see a measurable improvement in your “bounce rate” or “opt-in rate” (which could be worth thousands to your bottom line), then just let us know and we’ll refund your investment in this program AND cut you a check for $1,000 to pay for your time! Simply provide us your website URL when you order so we can take a snapshot of the “before” part of your before-and-after journey! To qualify for this outrageously confident guarantee, we ask that you have analytics running on your website before purchase and allow us verify your results independently. If you’re starting fresh, and building a completely new website, then our guarantee still stands! Implement what we teach you and install analytics, and if you see no results after implementing our strategies then we’ll send you that big fat check for $1,000.
•Hidden Story Power – 30-Day 100% Satisfaction Money Back Guarantee
• Personal Brand Power – 30-Day 100% Satisfaction Money Back Guarantee (guarantee period will start when the program begins on December 2, 2013 or 30-days after you purchase, whichever period is longer)
• Experience Product Masterclass – Because we invest in providing a coach for you in this program, and incur significant hard costs during the 8 week period, we do not offer a standard 30-day money-back guarantee on this product. Instead, to better support our students toward the results they want, we offer a “results” guarantee to assist them in achieving their goal of Designing, Marketing & Making at least $2,000 from their Experience Product.
Stage 1 of the guarantee is ongoing coaching support — where we will work with students for as long as it takes for them to reach their Mission Accomplished goal of $2,000. In order to be eligible for this guarantee, students must have:
followed the entire program, done all of the work (including homework), have communicated with their coach diligently, attended the coach’s open office hours, taken Marisa and the coach’s advice
executed their entire Experience Marketing campaign all the way to the end before the end of the EPM program (Monday, Nov 21st, 2016), and tried their best to reach the goal of mission accomplished in that timeframe
submitted support evidence of all of the above by 5pm Pacific on November 25th, 2016
Stage 2 of the guarantee is a double money back guarantee. This stage of the guarantee is triggered if we mutually decide that after having worked with a student that we won’t be able to help them reach the Mission Accomplished goal of $2,000. The time period for making this determination is decided on a case-by-case basis since each student’s situation, product & target market can vary dramatically.
• Experience Product Lab – Fully refundable for any reason until the final 7 day period, at which point we don’t offer a refund.
• Coaching & Consulting
There are absolutely no refunds on Coaching and Consulting, because once we spend our time with you, we can’t get it back. We cannot guarantee results in a coaching or consulting relationship because results depends on your openness to being coached and your willingness to do the work.
If you are not completely satisfied with your investment, you may request a refund on unused coaching time. (It is rare, but it does happen that a coach and client may be ill-matched and it is best for both parties to go their separate ways.)
Upon providing deposit or full program payment you are authorizing Live Your Message to process your payment. Upon approval of your application, you are responsible for full payment of fees for the program. No refunds will be issued if you are accepted into the program and all installments must be paid on a timely basis.
Finally, a great deal of energy, time, thought and heart goes into preparing for and being present on our calls together. If you’re late for your appointment, you lose that time. If you don’t show, you’ll still be charged in full. In turn, we promise to honor our appointments, and be on time as well.
A Note on Payment Plans
If you invest with us using a multi-pay or payment plan and you decide to stay in the program, you are responsible for completing your monthly payments. If your credit card lapses, we will reach out to you and give you a 7-day grace period to send us your new information. If you do not get your information up-to-date during that grace period, program access will be suspended. If you aren’t able to bring your account into good standing within 7 days after that, then we will reluctantly be turning your details over to our friendly collections agency Optio Solutions.
Please feel free to contact us anytime if you have any questions or concerns.
Live Your Message
11209 National Blvd. #199
Los Angeles, CA 90064
Phone: (323) 825-1085
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